Delivery Methods

You can check shipping costs directly on our website, without needing to register or log in. The calculation is performed automatically based on the weight and volume of the goods. To find out the exact amount, select the desired items, add them to your cart, and enter the shipping destination.

If the goods are already in transit, there may be additional costs and delays in delivery times.

Failed Delivery

Deliveries are made from Monday to Friday during working hours. The courier will contact you via email, SMS, or phone to arrange delivery.

If you are unable to receive the order on the scheduled day, please promptly notify Customer Service. In case of no communication, the courier will make multiple delivery attempts and the goods will be held for a maximum of five working days.

If not collected within this period, the goods will be returned to our warehouse and a new delivery will be arranged, with any storage or redelivery costs charged to you.

Shipments are generally made when all items are ready. However, if you have specific needs, you can indicate your preferences in the order notes or contact our Customer Service (by email or phone): we will do our best to accommodate your request.

For products available in stock, it is possible to request in-store pickup by scheduling an appointment.

Shipping Costs

We offer free standard shipping in Italy for orders over €199.00, except for very bulky items.

You can check shipping costs directly on our website, without needing to register or log in. The calculation is performed automatically based on the weight and volume of the goods.

To find out the exact amount, select the desired items, add them to your cart, and enter the shipping destination. In the cart, you will find the detailed shipping cost and the updated total of your order.

Delivery Times

Delivery times for ordered goods vary depending on the product and are calculated from the receipt of payment or agreed deposit.

Production-related timelines may vary by a few days (either earlier or later). If shipping times are crucial to your purchase decision, we recommend contacting Customer Service before placing your order.

Deliveries during peak periods, such as before Christmas holidays and summer vacations, may be subject to delays.

Why Waiting Means Better Service

In our daily commitment to offering high-quality products and a service that meets your expectations, we believe it is essential to dedicate the right amount of time to each stage of the shipping process.

Waiting a few extra days before delivery means:

• Allowing us to perform thorough product checks, ensuring each item leaves our warehouse in perfect condition.
• Packing with the utmost care to protect your purchases and reduce the risk of damage during transport.
• Minimizing returns and replacements, with benefits in efficiency, punctuality, and environmental impact.
• Operating within sustainable working timelines, promoting fair conditions for all parties involved.

In summary, this waiting time represents an investment in quality, sustainability, and responsibility. An approach that, in the long term, allows us to serve you better, avoiding issues and ensuring a purchasing experience aligned with our values and your expectations.

Thank you for your trust and understanding.

Delivery

All products are covered by ALL RISK insurance, which protects against damage or loss during transport.

Upon delivery, the customer is required to check that the goods are intact and properly packaged. In case of tampering and/or damage, the customer must clearly describe the issue in the “GOODS CHECK RESERVATION” section of the delivery document.

Please note that goods will only be replaced if the damage is reported on the delivery document. This is necessary because only through these notes can we be reimbursed by our carriers, allowing us to replace the goods free of charge.

Deliveries must never be refused, even in the case of visible damage, otherwise return and reshipping costs will be charged to the customer.

You have 5 days from the date of receipt to request the opening of a damage claim.

Most of our products are pre-assembled and easy to install.

Delivery to Minor Islands

If the destination is a minor island or a remote area, a surcharge may apply.